This User Agreement ("Agreement") is a legally binding contract between you ("User", "Account Holder", or "you") and SBB Solutions AB, a company registered in Sweden under organisation number 559588-1433, with registered address at Östra Gränsgatan 2, 283 72 Lönsboda, Sweden ("SBBPOS", "we", "us", or "our").
By registering an Account, clicking "Agree", or continuing to use the SBBPOS service, you confirm that you have read, understood, and agree to be bound by this Agreement. If you do not agree, you must not use the service.
If you are entering into this Agreement on behalf of a business or other legal entity, you represent that you have authority to bind that entity to these terms.
SBBPOS is a cloud-based, multi-tenant, Software-as-a-Service (SaaS) Point of Sale system designed for retail businesses. The Service operates on a freemium model: a free tier provides limited access to core POS functionality; full access requires purchasing the Basic App License. Additional functionality is available through purchasable Modules.
The Service is provided "as is" and "as available". We make reasonable efforts to ensure availability and reliability but do not guarantee uninterrupted or error-free operation.
To use the Service you must register with a valid email address and provide accurate, complete, and current information. You must be at least 18 years old to register an Account.
You are responsible for:
Account Holder responsibility: The Account Holder is solely responsible for all actions taken by Users under their Account, including cashiers and managers. Granting access to a User is your decision and your responsibility.
The free tier provides limited POS functionality without charge. No credit card is required to create an Account or use the free tier.
Activating the Basic App License or any additional Module constitutes a Subscription. Current module prices are listed at sbbpos.com/modules. Your Subscription fees are billed according to the invoicing cycle agreed with you when your Account was set up — typically every three months — as set out in your main agreement with us.
Unlike some SaaS services, we do not charge a card automatically on a recurring basis. Instead, we invoice you directly for your Subscription according to the billing cycle and payment terms agreed with you when your Account was set up.
If an invoice is not paid by its due date, we will send a payment reminder. If payment remains outstanding after 7 days past the due date, access to paid Modules may be suspended. If outstanding after 30 days past the due date, the Account may be terminated in accordance with Section 15.
We reserve the right to change Module prices. We will provide at least 30 days written notice by email before any price increase takes effect for existing subscribers. Continued use of a Module after the effective date constitutes acceptance of the new price.
You may cancel your Subscription at any time by contacting us. Cancellation takes effect at the end of the current billing period agreed in your main agreement with us. We do not offer pro-rata refunds for partial billing periods unless required by applicable law.
All stated prices are exclusive of applicable taxes. You are responsible for any VAT or other taxes applicable to your Subscription based on your jurisdiction.
SBBPOS records sales, refunds, and payments as a convenience tool. It does not replace your legal obligation to maintain proper books and records. As a business you remain solely and fully responsible for:
SBBPOS assumes no liability for any tax, bookkeeping, or regulatory compliance failures, penalties, audits, or fines arising from your use of the Service. Your sales and refund receipts, and (for Swedish accounts) the Skatteverket compliance journal, are retained for the lifetime of your Account — which satisfies the 7-year bookkeeping requirement for as long as your Account stays active. However, retention is not guaranteed for any fixed period after your Account is closed, and some other data (see our Privacy Policy) is retained for shorter periods — you must export and maintain your own independent records covering the full legally required period.
Card payment processing within SBBPOS can be powered by Stripe (stripe.com). When you enable the Stripe Card Payments module:
Card, Swish, Klarna, and Vipps payment processing within SBBPOS can be powered by Westpay AB. When you enable a Westpay payment module:
You are solely responsible for all refunds made in SBBPOS, regardless of payment method (for example cash, card, Swish or gift card) and whether the refund is made against a previous order or as a manual refund. This means you are responsible for:
SBBPOS does not verify that a refund is made to the same card or payment method as the original purchase. SBBPOS is not liable for incorrect or unauthorised refunds, fraud, chargebacks or disputes arising from a refund.
You agree not to use the Service to:
Violation of this section may result in immediate Account suspension or termination without refund.
The Service, including all software, code, design, logos, and documentation, is owned by SBB Solutions AB and protected by copyright, trademark, and other intellectual property laws. This Agreement grants you a limited, non-exclusive, non-transferable licence to use the Service for your internal business operations only.
Your data: You retain full ownership of all business data you enter into the Service. You grant us a limited licence to host, process, and store this data solely for the purpose of providing the Service to you.
Aggregated data: We may use anonymised, aggregated, non-identifiable usage data for product improvement and analytics. This data cannot be used to identify you or your customers.
SBBPOS acts as a data processor on your behalf for transaction and business data you enter into the Service, and as a data controller for Account registration data (your name, email address, and login credentials).
Our Privacy Policy, which forms part of this Agreement, is available at sbbpos.com/privacy. It describes what personal data we collect, why, how long we retain it, and your rights under GDPR.
If you attach personal data to records in SBBPOS (for example, a customer name on a receipt, customer details on a gift card or store credit account, or employee user accounts), you are acting as a data controller under GDPR. You are solely responsible for maintaining an appropriate legal basis for that processing, responding to data subject requests from your own customers and employees, and complying with all applicable data protection law.
A full, current list of the sub-processors we use to operate SBBPOS — including their purpose, data center location, and legal basis for transfer — is maintained in our Privacy Policy, Section 7, which is incorporated into this Agreement by reference. Our Data Processing Agreement (DPA) — which governs our role as your data processor in full detail — is provided to you separately as part of onboarding, not published on this website. We will provide at least 30 days notice by email to Account Holders before adding or replacing any sub-processor.
Optional integrations — currently Salesforce (CRM/loyalty), Fortnox, and Visma (accounting) — let you connect your own account with that third party. These providers are not our sub-processors: you choose to connect them, using your own credentials, and can disconnect at any time. When enabled, we transmit data on your instruction to your own connected account — for the Salesforce integration, this includes member profile details (name, phone, email) and purchase history for any member linked to a sale; for Fortnox and Visma, this includes daily aggregated sales totals. You are responsible for your own agreement with that provider and for having a lawful basis to share your customers' data with it.
Our data retention periods, by data type, are set out in full in our Privacy Policy (Section 9), which is incorporated into this Agreement by reference.
Important: Some of our data retention periods (see our Privacy Policy) are shorter than the 7-year legal requirement under Swedish bookkeeping law; others — including sales/refund receipts and the Skatteverket compliance journal — are retained for the lifetime of your Account, which meets or exceeds that requirement while your Account remains active. In all cases, retention is not guaranteed after your Account is closed — you must export and maintain your own independent records.
Upon confirmed Account closure, all Account data will be permanently deleted within 30 days, except where retention is required by law.
We aim to provide reliable service but do not guarantee any specific uptime. We reserve the right to perform scheduled maintenance (endeavouring to do so during low-traffic hours), modify or update any feature, and discontinue the Service entirely with a minimum of 90 days notice by email to Account Holders.
To the fullest extent permitted by law, the Service is provided "as is" and "as available" without warranties of any kind, express or implied. We do not warrant that the Service will be uninterrupted, error-free, or meet your specific business or regulatory requirements. You are responsible for maintaining independent backups of critical business data.
To the fullest extent permitted by applicable law, SBB Solutions AB and its directors, employees, and agents shall not be liable for any indirect, incidental, special, punitive, or consequential damages, including loss of profits, revenue, business, data, or goodwill; tax penalties or regulatory fines; service interruptions or data loss; or any actions or omissions of third-party sub-processors.
Where liability cannot be excluded under Swedish law, our total aggregate liability for any claim under this Agreement shall not exceed the total Subscription fees paid by you in the three months immediately preceding the event giving rise to the claim.
Force Majeure: We are not liable for any failure or delay in performance caused by events beyond our reasonable control, including natural disasters, war, pandemics, government action, large-scale network or infrastructure outages, or cyberattacks by state-level actors.
You agree to indemnify and hold harmless SBB Solutions AB, its directors, employees, and agents from any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising from your breach of this Agreement, your violation of any law or regulation, or your use or misuse of the Service.
This Agreement begins when you create an Account and continues until terminated by either party.
You may terminate your Account at any time by contacting webmaster@sbbpos.com. Termination takes effect at the end of your current billing period.
We may suspend or terminate your Account immediately if you breach this Agreement, payment remains outstanding after 30 days despite notice, we are required to do so by law, or we reasonably believe the Account is being used fraudulently or unlawfully.
Upon termination your access ceases. You should export any data you require before the termination date — we will provide a data export on written request made before termination. All Account data will be permanently deleted within 30 days, subject to any legal retention obligations. Accrued payment obligations survive termination.
We may update this Agreement at any time. For material changes — including changes to pricing, liability, or your legal rights — we will provide at least 30 days written notice by email before changes take effect. Continued use after the effective date constitutes acceptance of the updated Agreement. The current version is always available at www.sbbpos.com.
This Agreement is governed by the laws of Sweden, without regard to conflict of law principles. Disputes shall first be subject to good-faith negotiation between the parties. If unresolved within 30 days, the dispute shall be referred to Kristianstads tingsrätt as the court of first instance, unless mandatory consumer protection law in your jurisdiction requires otherwise.
If you are a consumer (not acting in a business capacity), you may also contact the Swedish National Board for Consumer Disputes (ARN) at www.arn.se.
SBB Solutions AB
Östra Gränsgatan 2, 283 72 Lönsboda, Sweden
Organisation number: 559588-1433
Email:
webmaster@sbbpos.com
Website:
www.sbbpos.com
For GDPR requests (data access, correction, deletion, or export), email webmaster@sbbpos.com with the subject line "GDPR Request". We will respond within 30 days.
By creating an Account or continuing to use the Service, you acknowledge that you have read, understood, and agree to be bound by this User Agreement and our Privacy Policy.